Customer Service Representative - Service Coordinator

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Position: Customer Service Representative

Location: Columbus, Ohio, 43219

Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders.
Extensive knowledge of account requirements and special situations; the ability to get results for customers.
Handle exceptions, substitutions, allocations, and other special problems.
Gain specialized technical knowledge about our products and applications.
Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
Maintain knowledge of and utilize vendor portals
Gather and provide information to sales and management team
Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
Follow up with customers to ensure that issues are resolved to their satisfaction
Develop and maintain list of suppliers for goods and services
Negotiate best pricing for products/services with suppliers
Enter and maintain customer sales orders into SX.e distribution software system.
Communicate any order issues with Accounting Department
Perform all tasks assigned by the Manager

Education and Experience Requirements:

Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
Experience and knowledge of electrical and automation distribution.
Excellent customer relation and problem-solving skills
Strong verbal, written, and interpersonal communication skills
Detail oriented, including accurate data entry skills
Capable of working independently, as well as a team member
High level office computer skills required. Microsoft Office knowledge a must.
Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
A commitment to "doing it right the first time."

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