Warehouse Lead

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WAREHOUSE LEAD

Position responsibilities

Provide day-to-day shipping / receiving for OTC
Work closely with logistics and internal staff to ensure paperwork is captured and processed
May assemble value add components without assistance.
Regularly mentors & trains warehouse associates; and responds to queries
Regularly provides equipment/ system/ process/ training/building recommendations to improve reliability and/or performance within specialized function. Leads continuous improvement activities.
Works completely independently without close supervision
May assist with maintenance of the building
Performs cycle/inventory counts
Handles walk in customers/ pick up/ will call without assistance
Work with Sales and Service teams for optimal performance in all POA categories
Work with various departments in the commercial operations team to provide excellent customer service to local customers
Meet Monthly Goals on Operations Scorecard
Perform other duties as assigned/required.
Assist warehouse as needed in all facets.
Others duties assigned by management.
Provides day-to-day supervision to warehouse staff, delegates work & provides coaching as appropriate.

Qualifications

Minimum 2 yrs. experience in the service industry and/or Operations role
Degree or equivalent related experience
Forklift Certification a plus
Knowledge of CSD/Sx a plus
Excellent Customer Service skills
Excellent Communication skills (Written and Verbal)
Excellent organizational skills
Ability to multi-task
Must demonstrate effective problem-solving capabilities
Must demonstrate the ability to work productively with other associates, customers, and vendors
Strong desire to “do it right the first time”
5S/6S a plus
Proficient with MS Office

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