Branch Manager

Position: Branch Manager

Location: Lincoln, NE

Brand: JCI
Segment: Pumps & Motor Technology

JCI Industries is the leading regional provider of electrical and mechanical solutions for industrial and municipal water and wastewater markets. With eight sales, pump & motor repair and field service locations, JCI Industries provides pumps, motors, controls, field service and remanufacturing to commercial, industrial and environmental customers throughout the Midwest.

The Pump Motor Technology group is currently comprised of 14 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The PMT group prides itself on providing a complete solution for the ever-expanding pump and motor industry.

The PMT group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim : we service what we sell.

Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Pump Motor Technology group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!


The Branch Operations Manager is responsible for supervising of the personnel in the shop as well as internal Customer Service employees. Duties of the Branch Operation Manager include: overseeing shop equipment performance and maintenance; approval of all shop supplies, test equipment and specialty tool purchases; tracking and expediting jobs to satisfy customers promise dates; assess any warranty work as required, as well as assisting customers and salesmen. The Branch Operations Manager will oversee quotations, ordering, tracking and expediting, pricing/costing, of parts, repairs, field service, and installation jobs to external customers, field service technicians and warranty work as required, and assist customers and sales. This management position will be responsible for all areas of the day-to-day shop and inside operations and reports directly to the Director of Operations.

  • Oversee operations to ensure a successful workflow on a daily basis
  • Coordinate and monitor workload efficiencies of all branch employees
  • Responsible for coordinating communication between branch and various offices.
  • Assist with the quoting, scheduling, and invoicing territory service work
  • Primary contact between customer and JCI in coordination of job completion times
  • Collaborate with Sales Engineers on customer sales calls focused on obtaining shop repair work and field service opportunities
  • Drive profitability of company with professional, high quality service and repairs that meet or exceed original equipment specifications, while meeting branch and overall company objectives.
  • Assist Human Resources in lifecycle of employees, from recruitment to separation.
  • Provide leadership and employee development opportunities (on-the-job, EASA classes, correspondence courses or any other educational opportunities approved by management)
  • Responsible for performance evaluations for all direct reports and performance improvement plans as needed
  • Coordinate and run weekly production and toolbox meetings
  • Coordinate repairs during normal hours as well as after hours, including bringing in parts and employees to complete the job even if outside normal realm of responsibilities
  • Prioritize incoming requests and follow up as needed
  • Provide technical information required by the vendors - parts lists, sectional drawings, manuals
  • Communicate delivery and status of orders to customers
  • Use of various communication tools - phone, voicemail, computer (Selltis, P-21, e-mail, internet and fax)
  • Assist in the preparation of job packets, including any paperwork as required by maintenance technicians

  • Effective leadership and management skills, along with cohesive team building skills
  • Strong organizational and time management skills, and problem sensitivity.
  • Strong analytical and decision-making skills
  • Solid communication skills (clear, concise), and excellent interpersonal skills in building relationships
  • Excellent trouble shooter in tough situations as well as handling multiple tasks with skillfulness
  • Ability to identify and resolve problems in constructive and timely manner
  • Ability to deal with customers and co-workers in a pleasant and professional manner

  • 5-10 years of relevant industry and management experience
  • Business, Technical or Engineering degree preferred but will consider relevant experience
  • Experience in an industrial environment preferred
  • Advanced level of knowledge of Word, Excel, Power Point and Outlook

About OTC Industrial Technologies:

OTC is one of the largest industrial distributors and service providers in the United States. Our award-winning team is the market leader offering engineered solutions, technical solutions, and aftermarket field support across a variety of industries including:
  • Automotive
  • Aerospace
  • Power Generation
  • Mining & Aggregate,
  • Medical
  • Food & Beverage
  • Chemical Processing and many more

We are proud to serve such well-known companies such as Toyota, Dupont, Dow, BP, GE, Pitney Bowes, Honeywell, Delphi, Ford, Timken, Bayer, and Freeport-McMoran.

We employ over 1,600 employees in more than 57 locations ... and growing! The OTC team includes industry leading organizations that include OTP Industrial Solutions, Furey Filter and Pump, JCI, IPEG, Keller Electrical, Laron, Buckeye Pumps, PK Controls, Ohlheiser, Air Technologies, Midway, Contrast, FACT, Tape, etc.. Our size and strength give us the resources to drive continuous improvement, while local decision-making enables the agility to quickly meet our client's unique needs.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.