Collection Specialist

Position: Collections Specialist
Location: Columbus, OH
Brand: Corporate
Segment: Finance

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Essential Duties And Responsibilities:

• Manage assigned portfolio of clients by telephone and email reaching ~35 or more clients per day, utilizing third party system to document effort to secure payment on receivables. (currently Billtrust, WEBUI, Smartsheet)
• Timely response to incoming customer emails and requests
• Achieve monthly agreed cash collection targets/overdue debt targets
• Process Credit Card Payments
• Note disputed items in system with enough information to drive resolution, follow dispute to monitor the aging and timely response to customer
• Inquire about unapplied cash or unused credits when interacting with a customer
• Work closely with internal contacts to help collection efforts or resolve customer issues
• Alert management on uncollectible accounts or potential fraudulent accounts, including proactively manage clients in bankruptcy/administration to minimize write-offs
• Follow the dunning process up to and including suspension, disconnection, and 3rd Party Collection
• Participate in continuous improvement projects to drive efficiency and enhance customer experiences
• Apply a customer first attitude but fair approach to collections

Required Experience/Qualifications:

• 3+ years of B2B Collections experience
• Excel Experience required
• Knowledge of billing procedures & collection techniques
• Problem-solving skills
• Excellent Analytical Skills
• Excellent customer service and communication skills
• Knowledge and ability to use Microsoft Office applications
• Dependable and highly motivated individual
• Good organizational skills and attention to detail
• Ability to work independently and with a team

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.