Customer Service Rep - Direct Parts

Position: Customer Service Representative 

Location: Columbus, Ohio, 43219

Air Technologies is looking for a Customer Service Representative to join our team in Columbus, Ohio!

As a Customer Service Representative you will be the primary contact for customers, ensuring superior service by managing inquiries, orders, complaints, and returns, and following up for resolution.

What You'll Do: 

• Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, quoting and orders. 
• Extensive knowledge of account requirements and special situations; the ability to get results for customers. 
• Handle exceptions, substitutions, allocations, and other special problems. 
• Gain specialized technical knowledge about our products and applications. 
• Present and maintain knowledge of all aspects and options available within CSD (distribution software) and able to apply it accordingly to each opportunity 
• Maintain knowledge of and utilize vendor portals 
• Gather and provide information to sales and management team 
• Work cooperatively with other associates; be a Team player. Offer assistance when requested/required.. 

• Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems 
• Follow up with customers to ensure that issues are resolved to their satisfaction 
• Develop and maintain list of suppliers for goods and services 
• Negotiate best pricing for products/services with suppliers 
• Enter and maintain customer sales orders into CSD distribution software system. 
• Communicate any order issues with Accounting Department 
• Perform all tasks assigned by the Manager 

What You'll Need: 

• High School Diploma or GED required, associate degree or equivalent from two-year college or technical school preferred.
• Minimum 1 years' experience, 3 years preferred experience in prior customer service environment.
• Experience and knowledge of industrial manufacturing distribution are preferred.
• Skilled in purchase order/sales order/data entry, and communication/organization capabilities.
• Experience with dealing with vendors requesting price and availability quotes as well as placing orders.
• High level of office computer skills and Microsoft Office experience.
• Good mechanical skills (previous automotive experience or related background).
• Possess a strong personality, team player mentality, careful attention to detail, and sense of urgency.

Perks of Working with OTC Industrial Technologies:  

Health and Wellness 

• Medical, dental, and vision care coverage  
• Short-and long-term disability coverage, and life insurance 
• Wellness Discount 
• Safety shoes & glasses reimbursement stipend 

Financial Benefits 

• 401(k) savings plan with an employer match of 50% on the dollar up to 6% 
• Robust referral bonuses 
• Relocation assistance 

Work-Life Balance 

• PTO 
• Tuition assistance 

Who we are:  

At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey. To learn more about OTC, CLICK HERE.

OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.