Customer Service Representative

Position: Customer Service Representative

Location: Cincinnati, Ohio

Brand: DIRECTAIR
Segment: Air Supply Group




Compressed Air as A Service. DirectAIR® is the pioneer of the fourth-utility concept and has consistently supplied high-quality compressed air to more than 150 companies. Since 1995, OTP has provided DirectAIR® customers with over 10 million hours of reliable operations. With DirectAir® OTP installs a state-of-the-art compressed air facility right at your site. We install, own, operate and maintain this compressed air system for an agreed time and supply a steady stream of high-quality, guaranteed, compressed air.

Position Responsibilities:
  • Enter Orders and generate purchase orders to send to vendors
  • Follow up on Open Orders to ensure vendor confirmation and shipping information has been noted in SXe.
  • Expedite orders as needed to meet customer's requested ship date.
  • Track and report Account performance levels on On Time Deliveries.
  • Work with Account Managers to develop and execute expediting plans that meet customer's needs. Assist with partner account process improvements and tracking.
  • Extensive knowledge of account requirements and special situations, ability to achieve target goals. Miscellaneous operations tasks for Work cooperatively with other OTC associates.
  • Offer assistance when required.
  • Invoice Monthly Billings
  • Track Customer Credits

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.