Customer Service Representative

Position: Customer Service Representative

Location: Greenwood, IN
Brand: American Industrial Corporation
Segment: IAF Industrial Automation & Finishing



Operating in over 24 states from North Dakota to Texas and South Carolina, OTC's Industrial Automation & Finishing Group is North America's most trusted resource for liquid and powder finishing and dispensing application equipment and service, and a leading supplier of materials used in customer applications such as filtration products. Our mission is to help our customers improve their applications and business by selecting, designing, and optimizing their equipment and applications. The IAF Group is the key partner to some of the most recognized manufacturers of Finishing & Filtration products in the industry.

The capabilities of the Industrial Automation & Finishing Group go well beyond just a supplier of product. Our seasoned team includes technical sales engineers, design and installation engineers, best in class service and repair technicians, inside sales and customers service representatives, product managers and fabrication experts such as machinists, electricians, and welders. The IAF Group, a team of nearly 30, has unmatched industry expertise and has designed and installed custom finishing systems for some of the largest industrial manufacturers in the world.

We are continually growing, and our business is built around the talented associates we put in each position. We strive to provide our associates with every opportunity for personal, professional and financial growth by offering an excellent team environment, strong core values and outstanding associate benefits.

The IAF Group is made up of (6) long established businesses spread throughout The Midwest and Southeastern regions.

Overview:
Applicants should have related experience providing technical and order entry assistance to customers in the automotive, appliance, wood cabinet, agriculture / construction equipment and/or general manufacturing industries as well as providing similar technical and administrative (i.e., quotations & follow-up) support to outside sales representatives.

Responsibilities:
  • Support distribution customer base by responding to telephone and email inquiries with technical guidance on products, spare parts, deliveries, pricing, etc. Communicate product enhancements and new products as appropriate.
  • Accept and enter customer orders into the computer.
  • Support the efforts of Outside Sales Representatives in maintaining and expanding distribution sales volume with customer communication, equipment / spare parts quotations and follow-up.
  • Place emergency purchase orders when necessary to satisfy customer delivery requirements.
  • Serve as a customer advocate by communicating with vendors, purchasing and shipping personnel to expedite customer sales orders.
  • Support Stockroom & Service departments as necessary.
  • Complete necessary reports and paperwork on a timely basis and assist in collecting delinquent accounts when necessary.

Job Requirements:
  • High School Diploma, College Preferred.
  • Related Customer Service experience and the ability to multi-task in a fast paced environment.
  • Excellent verbal & written communication skills.
  • Strong computer skills (order entry, inquiry, purchasing, internet sourcing, Microsoft Word, Microsoft Excel, Outlook).
  • Good mechanical aptitude with the ability to learn products and associated spare parts.


At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.