Customer Service Representative
- Req. Number: 3632
- City, State: Louisville, Kentucky
- Posted Date: 11/10/2023
Position: Customer Service Representative
Location: Louisville, KY
Brand: TAPE
Segment: Finishing/ Dispensing / Filtration
Operating in over 24 states from North Dakota to Texas and South Carolina, OTC's Finishing, Dispensing, and Filtration (FDF) Group is North America's most trusted resource for liquid and powder finishing and dispensing application equipment and service, and a leading supplier of materials used in customer applications such as filtration products. Our mission is to help our customers improve their applications and business by selecting, designing, and optimizing their equipment and applications. The FDF Group is the key partner to some of the most recognized manufacturers of Finishing & Filtration products in the industry.
The capabilities of the Finishing, Dispensing, and Filtration Group go well beyond just a supplier of product. Our seasoned team includes technical sales engineers, design and installation engineers, best in class service and repair technicians, inside sales and customers service representatives, product managers and fabrication experts such as machinists, electricians, and welders. The FDF Engineered Systems Group, a team of nearly 30, has unmatched industry expertise and has designed and installed custom finishing systems for some of the largest industrial manufacturers in the world.
We are continually growing, and our business is built around the talented associates we put in each position. We strive to provide our associates with every opportunity for personal, professional and financial growth by offering an excellent team environment, strong core values and outstanding associate benefits.
Job Description:
The Customer Service Representative will be responsible for providing exceptional customer service to clients and customers. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.
Responsibilities - include but are not limited to the following:
Requirements:
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.
Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
Location: Louisville, KY
Brand: TAPE
Segment: Finishing/ Dispensing / Filtration
Operating in over 24 states from North Dakota to Texas and South Carolina, OTC's Finishing, Dispensing, and Filtration (FDF) Group is North America's most trusted resource for liquid and powder finishing and dispensing application equipment and service, and a leading supplier of materials used in customer applications such as filtration products. Our mission is to help our customers improve their applications and business by selecting, designing, and optimizing their equipment and applications. The FDF Group is the key partner to some of the most recognized manufacturers of Finishing & Filtration products in the industry.
The capabilities of the Finishing, Dispensing, and Filtration Group go well beyond just a supplier of product. Our seasoned team includes technical sales engineers, design and installation engineers, best in class service and repair technicians, inside sales and customers service representatives, product managers and fabrication experts such as machinists, electricians, and welders. The FDF Engineered Systems Group, a team of nearly 30, has unmatched industry expertise and has designed and installed custom finishing systems for some of the largest industrial manufacturers in the world.
We are continually growing, and our business is built around the talented associates we put in each position. We strive to provide our associates with every opportunity for personal, professional and financial growth by offering an excellent team environment, strong core values and outstanding associate benefits.
Job Description:
The Customer Service Representative will be responsible for providing exceptional customer service to clients and customers. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.
Responsibilities - include but are not limited to the following:
- Answering customer inquiries via phone, email, and chat
- Assisting customers with product and service questions
- Processing orders, forms, applications, and requests in multiple SAP and CRM systems.
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
Requirements:
- Associates degree preferred but will consider High school diploma or equivalent with experience.
- Previous customer service experience preferred with order entry and SAP use.
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Positive attitude and willingness to learn
- Proficient in Microsoft Office and other computer applications
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.
Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.
