Customer Service Representative

Position: Customer Service Representative
Location: Louisville. KY

Brand: Tape Industrial Sales

Segment: IAF: Industrial Automation & Finishing

Job Description:
The Customer Service Representative will be responsible for providing exceptional customer service to clients and customers. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.

Responsibilities - include but are not limited to the following:
  • Answering customer inquiries via phone, email, and chat
  • Assisting customers with product and service questions
  • Processing orders, forms, applications, and requests in multiple SAP and CRM systems.
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process

  • Associates degree preferred but will consider High school diploma or equivalent with experience.
  • Previous customer service experience preferred with order entry and SAP use.
  • Excellent communication skills, both written and verbal
  • Ability to multitask and prioritize tasks effectively
  • Positive attitude and willingness to learn
  • Proficient in Microsoft Office and other computer applications

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.