Customer Service Representative

OTC Industrial Technologies is looking for a Customer Service Representative to join our team in West Chester, OH!  


  • As a Customer Service Representative, you will be the primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.



What You'll Do: 
  • Optimize route coordinating for service appointments
  • Adjust and follow through on customer inquiries and complaints involving related services.
  • Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
  • Proactively review direct ship purchase orders for products/services and track scheduled delivery dates
  • Manage and track material returns with customers/suppliers
  • Other duties may be assigned.    


What You'll Need:
  • Computer software skills (e.g. Microsoft Office Excel and PowerPoint, Adobe PDF and Infor SXE)
  • Associate Degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
  • Ability to work in a highly matrixed, cross-functional environment
  • Experience and knowledge of electrical and automation distribution.
  • Highly organized, with strong attention to detail
  • Sense of urgency; responds to requests in a timely manner.
  • Strong (email, phone, web and in person) communication and customer service skills. (Prior experience in a customer service role preferred).
  • Valid driver's license and satisfactory driving record required


Perks of Working with OTC Industrial Technologies: 

Health and Wellness  
  • Medical, dental, and vision care coverage  
  • Short-and long-term disability coverage, and life insurance 
  • Wellness Discount 
  • Safety shoes & glasses reimbursement stipend 

Financial Benefits  
  • 401(k) savings plan with an employer match of 50% on the dollar up to 6% 
  • Robust referral bonuses 
  • Relocation assistance 

Work-Life Balance  
  • PTO 
  • Tuition assistance 



Who we are: 



At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey. To learn more about OTC, CLICK HERE.