Customer Service Representative/Service Coordinator

OTC Industrial Technologies is looking for a Customer Service Representative to join our team in Houston, TX!

As a Customer Service Representative specializing in customized pump solutions, you'll be the friendly face our customers rely on for exceptional service every time. This role emphasizes heavy email communication, in addition to communicating via phone. From coordinating inquiries to resolving complex situations, you'll ensure our customers receive tailored solutions promptly. With your problem-solving skills, attention to detail, and positive attitude, you'll serve as the backbone of our team, ensuring smooth operations and delighting customers every step of the way.

What You'll Do:
  • Providing top-notch customer service, handling inquiries and orders promptly and going the extra mile.
  • Resolving account issues and ensure timely delivery, staying cool under pressure.
  • Assisting with product inquiries, mastering our offerings for customer support.
  • Using distribution software efficiently for seamless operations.
  • Collaborating with teams, offering support and keeping everyone informed.
  • Troubleshooting shipment problems and follow up to ensure satisfaction.
  • Building supplier relationships for great deals.
  • Managing orders and keeping systems up to date for smooth operations.
  • Other duties may be assigned.

What You'll Need:
  • Associate's degree or equivalent from two-year College or technical school; or High School Diploma with two (2) years related experience.
  • Experience and knowledge of electrical and automation distribution.
  • Excellent customer relation and problem-solving skills.
  • Strong verbal, written, and interpersonal communication skills.
  • Detail oriented, including accurate data entry skills.
  • Capable of working independently, as well as a team member.
  • High level office computer skills required. Microsoft Office knowledge a must.

Perks of Working with OTC Industrial Technologies: 
Health and Wellness
  • Medical, dental, and vision care coverage
  • Short-and long-term disability coverage, and life insurance
  • Wellness Discount
  • Safety shoes & glasses reimbursement stipend

Financial Benefits
  • 401(k) savings plan with an employer match of 50% on the dollar up to 6%
  • Robust referral bonuses
  • Relocation assistance

Work-Life Balance
  • PTO
  • Tuition assistance

Who we are:

At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey. To learn more about OTC, CLICK HERE.