Field Service Technician - Finishing

Position: Field Service Technician - Finishing
Location: Comstock Park, MI

Brand: FACT

Segment: Industrial Automation & Finishing

Pay range: $25-$30/hr, depending on experience

Job Summary:
To provide repair and preventive maintenance services for qualified customer equipment at FACT and customer locations.  Have strong computer/electronics knowledge - some equipment requires electronic troubleshooting and basic programming. 

Essential Duties and Responsibilities:
  • Troubleshoot, repair and service customer equipment by diagnosing problems 
  • Answer customer inquiries or provide training regarding repair questions
  • Schedule service, repair, and preventative maintenance work
  • Prepare documentation regarding work performed and enter in computer
  • Prepare repaired/serviced customer equipment for shipping
  • Maintain demonstration equipment including performance test before use, document and track use by employees or customers, flush/clean/repair as needed upon return from use, test and put into storage when done.
  • Overnight travel required
  • Assemble special jobs and projects as requested
  • Participate in product training as required
  • Participate in product demonstrations with salespeople in our lab and in the field.
  • Participate in establishment of contracts for repair and maintenance service.
  • Assist in lab clean-up and review for safety issues.

Required Knowledge, Skills and Abilities
  • Ability to travel up to 25% of the time; overnight travel may be required for product training
  • Minimum 2 years experience in skilled trades
  • Mechanical knowledge sufficient to diagnose and resolve equipment problems
  • Mechanical knowledge and ability sufficient to disassemble equipment needing repair, diagnose problems, clean and refurbish/replace parts as needed, reassemble, and test
  • Powder coating experience preferred
  • Ability to use/operate tools such as wrenches, drivers, and power tools
  • Ability to read parts manuals, blueprints and find information on internet
  • Must be proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
  • Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
  • Ability to maintain required records regarding equipment repair and service
  • Ability to work effectively with customers in a service-oriented manner
  • Ability to learn and use OTC's computer systems to create and maintain required records regarding equipment repair and service
  • Ability to operate forklift, and a pallet jack
  • Ability to meet the physical requirements of the job
  • Valid driver's license with driving record acceptable to OTC insurance company.
  • Must be able to work in an environment with possible paint and solvent odors present 

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.