Field Service Technician

Position: Finishing Technician

Location: San Marcos, TX

Brand: Tape Industrial Sales

Segment: IAF Industrial Automation & Finishing

Job Summary:
To provide repair and preventive maintenance services for qualified customer equipment at Tape Industrial Sales and customer locations.  Have strong computer/electronics knowledge - some equipment requires electronic troubleshooting and basic programming. 

Essential Duties and Responsibilities:
  • Troubleshoot, repair and service customer equipment by diagnosing problems 
  • Answer customer inquiries or provide training regarding repair questions
  • Schedule service, repair, and preventative maintenance work
  • Prepare documentation regarding work performed and enter in computer
  • Prepare repaired/serviced customer equipment for shipping
  • Rebuild used equipment for resale
  • Maintain demonstration equipment including performance test before use, document and track use by employees or customers, flush/clean/repair as needed upon return from use, test and put into storage when done.
  • Some overnight travel required
  • Assemble special jobs and projects as requested
  • Participate in product training as required
  • Participate in product demonstrations with salespeople in our lab and in the field.
  • Participate in establishment of contracts for repair and maintenance service.
  • Assist in lab clean-up and review for safety issues.

Necessary Knowledge, Skills and Abilities
  • Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online.
  • Ability to maintain required records regarding equipment repair and service.
  • Mechanical knowledge sufficient to diagnose and resolve equipment problems
  • Mechanical knowledge and ability sufficient to disassemble equipment needing repair, diagnose problems, clean and refurbish/replace parts as needed, reassemble, and test.
  • Ability to use/operate tools such as wrenches, drivers, and power tools.
  • Ability to learn M.I.S. products and product applications
  • Ability to read parts manuals, blueprints and find information on internet
  • Ability to work effectively with customers in a service-oriented manner
  • Ability to learn and use Midway's computer systems to create and maintain required records regarding equipment repair and service
  • Ability to operate 2-wheeler, and a pallet jack
  • Valid driver's license with driving record acceptable to M.I.S. insurance company.
  • Must be able to work in an environment with possible paint and solvent odors present        

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.