Field Service Technician

Position: Field Service Manager
Location: Phoenix, AZ
Pay Range: $20.00 - $45.00, depending on experience
Brand: Keller Electrical
Segment: Pumps & Motor Technologies

Provider of industrial electrical services, equipment, components and supplies. The company's services include integration, installation and repair services for industrial electrical motors, generators and transformers. The company's infrastructure services include motor repairs and services, controls manufacturing, electrical design/build, electrical and mechanical field services, and product sales.

The Pump Motor Technology group is currently comprised of 14 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The PMT group prides itself on providing a complete solution for the ever-expanding pump and motor industry.

The PMT group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim : we service what we sell.

Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Pump Motor Technology group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!

The Field Service Technician performs maintenance/preventative maintenance/electrical and millwright-type functions. This includes rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical troubleshooting, and control panel startups, setting adjustments, and troubleshooting.

Essential Job Responsibilities:
  • Rotating Equipment assembly/disassembly
  • Push/pull pumps and motors
  • Install seals/packing
  • Make recommendations to customers on repair options
  • Knowledge of, and perform, necessary repairs to achieve/maintain operations
  • Perform start-ups/commissioning of equipment.

Basic Equipment Maintenance:
  • Change oil/grease on various pumps, gear boxes, motors, etc.
  • Diagnose and correct basic mechanical issues
  • Advise customers of basic PM activities as recommended by OEM and/or TP PUMP
  • Complete required reports for the work completed

Basic Electrical:
  • Understand and perform basic LOTO (Lock Out/Tag Out) functions
  • Troubleshoot
  • Remove and/or install new or repaired
  • Experienced in PLC's and VFD trouble shooting
  • Experience in general electrical installations such as wire pulling and terminations.
  • Conduit, panel board, and basic electrical device installs

Rotating Equipment Alignments:
  • Understand and perform alignments and the necessity for equipment reliability
  • Achieve alignments on equipment in unfavorable conditions
  • Work with customers to explain the necessary modifications needed to achieve proper alignment
  • Complete information in reports as required
  • Clean and organize shop and field service vehicles, as required
  • Work with Customer Service, Shop, and Sales
  • Field calls pertinent to TP PUMP customers and various projects

  • Capable of using and reading precision measuring devices, such as micrometers and calipers
  • Strong sense of urgency and keen attention to detail
  • Able to wear personal protection equipment, including a respirator as necessary
  • Ability to work overtime hours based on customer demands
  • Ability to maintain an inventory of supplies carried on company supplied work truck
  • Strong time management skills and ability to handle multiple tasks
  • Fundamental understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop practices
  • Ability to identify and resolve problems in a constructive and timely manner
  • Show competency at filling in paperwork and communicating effectively, and understanding exploded diagrams or cross-sectional drawings
  • Good communication skills with others by telephone, written documents or in person
  • Ability to interact with customers and co-workers in a pleasant and professional manner

  • High School or equivalent, with mechanical aptitude and skills
  • 5 years of rotating equipment repair, maintenance, and/or preventative maintenance preferred but not required
  • Able to obtain MEC (Medical Examiner's Certificate) under DOT as a 'non-CDL' commercial motor vehicle driver
  • Maintain clean driving record
  • Ability to easily operate a computer and software such as Microsoft Outlook, Excel, and Word
  • Willing to travel occasionally
  • Willing to take after hour calls

Physical Demands/Environment
  • Must be able to hear sounds and designate differences between them, and talk via telephone and electronic devices in the workplace
  • Ability to operate and read from computer/laptop monitor
  • See differences between colors, shades, and brightness
  • Must be able to lift up to 50 lbs. occasionally
  • Variable work environment - work is conducted both indoors and outdoors with varying environmental conditions at customer, vendor, and JCI facilities
  • Fast-paced environment, subject to schedule and priority changes and short notice activity.
  • Ability to work outdoors and possibly in inclement weather
  • Willingness to work in wastewater environments as necessary
  • Classified as Safety Sensitive

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.