Inside Sales Rep/Technical Support

Position: Inside Sales Rep/Technical Support

Location: Middletown, OH

Brand: OTC Pumps

Segment: Pumps & Motor Technology, and OTC Industrial Technologies Company

The Pump Motor Technology group is currently comprised of 14 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The PMT group prides itself on providing a complete solution for the ever-expanding pump and motor industry.

The PMT group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim : we service what we sell.

The Inside Sales Rep (Technical Support) supports the branch office, outside sales, and service teams in office administration, inside sales, and customer service. The Inside Sales Rep works with the service team to develop work scopes, obtain parts pricing and lead times, and develop customer quotations for pump and motor repairs and field service jobs. Duties will also include assisting branch personnel in meeting internal and external customer requests, including supporting electric motor troubleshooting. Do you want to be part of a team in an industry that keeps America running? Join us today!

Responsibilities:
  • Answer phones and emails promptly, create a positive OTC brand image, and provide excellent customer service.
  • Prioritize incoming requests and parts orders as needed.
  • Process all paperwork required by the customers and local vendors accurately and timely to ensure deadlines are met.
  • Correspond with external customers, vendors, and internal customers professionally and expeditiously.
  • Update and maintain the Customer Relationship Management (CRM) database to ensure current and accurate information.
  • Organize and maintain project files through the selling process.
  • Assist in quote, order, and delivery status processes for internal and external customers and invoicing.
  • Liaison between the branch and other company locations.
  • Maintain strong product knowledge to service customers adequately.
  • Organize required data and job folders for quote preparation.
  • Collaborate with outside sales team to understand customer requirements and provide sales support.
  • Work directly with the Service Manager to provide quick and accurate repair quotations.
  • Coordinate with purchasing and vendors to obtain and maintain information for ongoing repair projects.

Qualifications:
  • High School Diploma or GED.
  • At least 1 year of experience in an office setting with a preference of repair shop knowledge and supporting inside and outside sales representatives; experience in electrical component sales and the ability to provide electric motor repair support highly preferred.
  • Proficient use of various communication tools - telephone, voicemail, computer (Microsoft Office 365, Outlook, Word, Excel, email, internet, and fax); knowledge of billing and accounting procedures preferred.


At OTC Industrial Technologies, our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with various opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products, technical application expertise, and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose-driven individuals motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.