Product Associate 2

Position: Project Management Coordinator

Location: Monroe, OH

Brand: OTP

Segment: Pumps & Motor Technologies



Established in 1963, OTP Industrial Solutions is one of the largest industrial distributors and service providers in the United Sates. OTP Industrial Solutions is committed to building on our strong heritage of being a solutions provider to our customers, partnering with our industry leading vendors to provide premier product lines, and continued strong growth as a leader in the industrial distribution industry. At OTP, we pride ourselves on being able to solve a wide variety of industrial challenges.

The Pump Motor Technology group is currently comprised of 14 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The PMT group prides itself on providing a complete solution for the ever-expanding pump and motor industry.

The PMT group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim : we service what we sell.

Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Pump Motor Technology group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!

JOB DESCRIPTION:

The project management coordinator responds to internal and external customer inquiries regarding rotating equipment repairs and service work. The Planner obtains parts lists, serial records, IO&M manuals for the service technicians. The Planner checks availability of stock and shipping dates. The planner quotes customer orders and manages customer contracts. The planner provides customer support and communication on order status. The planner tracks parts shortages expedites parts and directs purchase item deliveries. The planner coordinates repair work and acts as the liaison between the customer, sales, vendors, engineering and production departments.

PRIMARY ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilize various manufacturer's quotation software/portals/websites to obtain price and availability for the OTP Service Engineers and Field Service team
• Use various communication tools - telephone, voicemail, computer (P21, E-mail) and faxes as needed
• Provide backup to other co-workers to support customer needs as required
• Work with the OTP service team and vendors on parts warranty claims and returns
• Provide updated order status and assist with production planning
• Enter orders into P21 and coordinate procurement with the OTP purchasing team

KNOWLEDGE/SKILLS/ABILITIES:

• Must be able to show competency at working with bill of materials, exploded diagrams, and cross-sectional drawings
• Ability to deal with customers and co-workers in a pleasant and professional manner
• Strong communication, organizational and time management skills

REQUIREMENTS:

• High School diploma or equivalent.
• Experience with customer service within parts sales environment would be a plus
• Mechanical/electrical repair or machine work industry preferred but not required
• Strong computer skills with PC's and related software, such as MS Office products

PHYSICAL DEMANDS/ENVIRONMENT:

• Walk, must be able to move about inside the office and shop.
• Must be able to work at a stationary desk that can require sitting or standing.\
• Operate/read from a computer/laptop monitor for several hours including fonts of various sizes and sources.
• Must be able to communicate via telephone and electronic devices in the workplace.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.