Service Training Manager

Position: Service Training Manager
Location: Kansas City, MO
Brand: Corporate
Segment: Pumps & Motor Technologies

The Pump Motor Technology group is currently comprised of 14 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The PMT group prides itself on providing a complete solution for the ever-expanding pump and motor industry.

The PMT group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim : we service what we sell.

Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Pump Motor Technology group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!

Job Description:

Technician Skill Development:
  • Develop and maintain technician skills matrix
  • Coordinate with Regional Leaders and SMEs to maintain direct labor job descriptions and accurate level descriptions
  • Create training curriculums for level advancement
  • Participate in recurring reviews of levels compared to compensation structure
  • Meet quarterly with regional leaders to review skills matrix and discuss/set level up opportunities/targets
  • Calibrate across segment to evaluate technicians and ensure technicians identified for level advancement demonstrate all necessary skills

Technician Training:
  • Maintain training classes portfolio (OTCU and custom) & participation tracking
  • Identify training gaps and find classes and instructors to address gaps
  • Create and maintain schedule for classes
  • Communicate class offerings and confirmations, including trainers/instructors as well as supervisors to ensure a balance of training and S/R productivity
  • Coordinate instruction methods (in person (OTC and/or external) and virtual (Teams, OTCU, other on-line)) and event logistics
  • Instruct on non-technical classes and assist with technical class training in line with skill/experience
  • Manage training materials
  • Manage training budget
  • Solicit feedback from class participants on curriculum / trainer effectiveness to continuously improve offerings

The Successful Candidate Will Possess:
  • Proven experience in Project and/or Business Management
  • Strong interpersonal and verbal and written communication skills
  • Rotating Equipment (specifically Pumps, motors and power transmission) design, use and repair knowledge
  • Training/teaching presentation skills
  • Cross-functional collaboration skills
  • Ability to balance initiative priorities
  • Comfortable working both autonomously and in groups of various sizes
  • Results orientation and high self-accountability
  • A sincere interest in helping others advance their skills and career opportunities

Education and Experience:
  • BS or AS education preferred
  • Formal or OJT Rotating Equipment use, maintenance, or repair training preferred
  • Formal or OJT (minimum of 5 yrs experience) Microsoft Office 365 and other business programs training
  • Public speaking/presentation training or experience preferred

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.