Field Service Technician

Position: Finishing Technician   

Location- Comstock Park, 49321

Job Summary:

To provide repair and preventive maintenance services for qualified customer equipment at Tape Industrial Sales and customer locations.  Have strong computer/electronics knowledge – some equipment requires electronic troubleshooting and basic programming. 

Essential Duties and Responsibilities:

• Troubleshoot, repair and service customer equipment by diagnosing problems 
• Answer customer inquiries or provide training regarding repair questions
• Schedule service, repair, and preventative maintenance work
• Prepare documentation regarding work performed and enter in computer
• Prepare repaired/serviced customer equipment for shipping
• Rebuild used equipment for resale
• Maintain demonstration equipment including performance test before use, document and track use by employees or customers, flush/clean/repair as needed upon return from use, test and put into storage when done.
• Some overnight travel required
• Assemble special jobs and projects as requested
• Participate in product training as required
• Participate in product demonstrations with salespeople in our lab and in the field.
• Participate in establishment of contracts for repair and maintenance service.
• Assist in lab clean-up and review for safety issues.

Necessary Knowledge, Skills and Abilities

• Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online.
• Ability to maintain required records regarding equipment repair and service.
• Mechanical knowledge sufficient to diagnose and resolve equipment problems
• Mechanical knowledge and ability sufficient to disassemble equipment needing repair, diagnose problems, clean and refurbish/replace parts as needed, reassemble, and test.
• Ability to use/operate tools such as wrenches, drivers, and power tools.
• Ability to learn M.I.S. products and product applications
• Ability to read parts manuals, blueprints and find information on internet
• Ability to work effectively with customers in a service-oriented manner
• Ability to learn and use Midway's computer systems to create and maintain required records regarding equipment repair and service
• Ability to operate 2-wheeler, and a pallet jack
• Valid driver's license with driving record acceptable to M.I.S. insurance company.
• Must be able to work in an environment with possible paint and solvent odors present